Indian Support

I work in the tech industry and I often hear complaints about out sourcing to India anad how you can't understand what they are saying.  I recently had to call Microsoft because I was having an issue with Exchange.  They were freaking awesome and they were Indian.  This woman I dealt with repeatedly called me back to make sure everything was okay.  Did I have trouble understanding her?  Not really, no more then I would someone from North Dakota.  I had to ask her to repeat herself a handful of times but mainly because we were getting pretty technical.  After we resolved the issue, she emailed me a bunch of documents to better understand exchange.  The call cost $250, which I think is extremely cheap considered they bill on a per incident basis and you have 60 days to reopen the incident at no additional charge.  So i am all for outsourcing technical support if they do a better job then American Technical Support.