Remembering Who is supposed to call you back

Sometimes, people are supposed to call me back and never do.  Here is how I setup a Tickler System to remind me.  I use Amicus Attorney for practice management, but this will work in all systems like PCLAW, TimeMatters, and Outlook.

I use Amicus's Phone Call Manager to make Phone Calls.  When either I leave a message or have that person tell me they will call me back, I immediately Create a TO DO or Task.  I give it the Priority of Soon (Number 4) and Call it Awaiting Call from ....  I have reserved that priority in our office for Awaiting Calls.  You would be amazed at how quickly it fills up.  This way I can track who should call me and when it gets to 7 days I usually call or email them back.